Technical Product Manager - Commerce Integration Middleware

1w1 week ago

Thomson Reuters

Bengaluru, IN · Full-time · INR 4,500,000 – INR 8,500,000

About this role

Reuters is seeking a highly skilled Technical Product Manager, Commerce Integration Middleware to join the Commercial Platforms team. The team is modernizing the monetization stack and scaling self-service commerce across a global news and media business. Commercial Platforms is evolving into a product-led organization building scalable, reusable, compliant monetization capabilities for multiple business units.

In this role, own the middleware service providing e-commerce integration between front-end experiences and commercial back office, spanning B2B transactional sales and B2C subscriptions. Integrate with Salesforce and Zuora, including order processing and orchestration between Salesforce RCA and Zuora for cross-sell across Digital Advertising and Events. The strategic billing platform is Zuora Billing.

Partner cross-functionally with Engineering, Product, Business Operations, Commercial Operations, Sales, Support, and Security teams. Define requirements, controls, acceptance criteria, and rollout plans. Business units own commercial strategy and KPIs, while Business Operations handles global billing execution, compliance, and taxation.

Drive product discovery and delivery, translating needs into roadmap and backlog aligned to outcomes like conversion, revenue assurance, and fulfilment speed. Improve operational excellence with runbooks, dashboards, automation, and exception handling. Track delivery rigorously, managing dependencies, risks, and stakeholder communication.

Requirements

9-12 years of product management experience delivering platform and/or integration capabilities in a complex environment
Strong technical fluency with APIs, integration patterns, data models, and distributed systems concepts (retries, idempotency, consistency, reconciliation)
Experience with billing and order lifecycles (subscriptions and/or transactions)
Experience owning middleware services for e-commerce integrations with Salesforce and Zuora
Familiarity with order processing and orchestration between Salesforce RCA and Zuora
Knowledge of scalable integration patterns including APIs, event/webhook patterns, idempotency, reconciliation, error handling, and observability

Responsibilities

Own product discovery and delivery for the middleware service, translating commercial and operational needs into a clear roadmap and prioritized backlog aligned to measurable outcomes
Define scalable integration patterns across front-end products, Salesforce (including RCA), and Zuora—covering APIs, event/webhook patterns, idempotency, reconciliation, error handling, and observability
Enable end-to-end order lifecycle orchestration, including order creation, changes/amendments, cancellations, credits/refunds, and synchronization of quote/order states across systems
Support global readiness, including multi-entity and multi-currency considerations, and ensuring integrations meet operational, audit, and compliance expectations
Partner cross-functionally with Engineering, Product, Business Operations, Commercial Operations teams, Sales, Support and Security to define requirements, controls, acceptance criteria, and rollout plans
Improve operational excellence through clear runbooks, dashboards/alerts, exception handling workflows, and automation that reduces manual effort while maintaining controls and auditability
Track delivery with rigour, proactively managing dependencies, risks, and stakeholder communication
Define product requirements, priorities, and service expectations for the middleware platform, partnering closely with Engineering on technical design and implementation