Principal Product Manager

1w1 week ago

SAP

Vancouver, CA · Full-time · C$144,600 – C$322,500

About this role

At SAP, we help the world run better by building products that touch over 20 industries and 80% of global commerce. The Principal Product Manager for Joule at Concur maintains the end-to-end view of Joule implementation across Travel, Expense, and Platform for a coherent customer experience. This role connects strategy, platform integration, customer adoption, and operational readiness within the Concur ecosystem.

You will own the overall Joule product strategy for Concur, ensuring initiatives align and deliver meaningful customer value. Partner with Travel, Expense, and Platform product managers to drive consistency across products. Develop deep understanding of Joule provisioning, activation, and SKU onboarding to reduce friction in customer adoption.

We lead initiatives that matter most to SAP Concur’s customers and business, driving success, quality, cost, and delivery of complex products. Joule, SAP’s AI assistant, introduces a new way for users to interact with enterprise software. Our vision: a world where travel and expenses practically manage themselves.

We look for leaders energized by solving high-impact ambiguous problems spanning multiple products, teams, and stakeholders. Expect constant learning, skill growth, and a team focused on your success. The challenging work matters, with a place to be yourself and prioritize wellbeing.

Requirements

Solving high-impact, ambiguous problems that span multiple products, teams, and stakeholders
Setting direction in complex environments, creating clarity
Driving alignment across large, cross-functional organizations
Tackling strategically important challenges with real customer and business impact
Context-switching without losing the through-line of outcomes
Doing what it takes to deliver, regardless of org boundaries or job titles

Responsibilities

Own the overall Joule product strategy for Concur, ensuring initiatives across Travel, Expense, and Platform align and deliver meaningful customer value
Partner with Travel, Expense, and Platform product managers to drive consistency across products
Develop deep understanding of Joule provisioning, activation, and SKU onboarding to reduce friction in customer adoption
Represent Concur with SAP’s central Joule teams, aligning use cases with the Joule platform roadmap
Work closely with engineering, design, go-to-market, service delivery, and support teams to drive adoption
Stay close to customer feedback, onboarding challenges, and support issues to remove friction in workflows
Partner with commercial teams on Joule packaging and entitlements, including Base vs. Premium capabilities
Own end-to-end outcomes across Joule initiatives, resolving cross-team dependencies for adoption and usage